When will my order arrive?
After payment is received, your order will be released for production, which takes approximately 1 business day to complete. Shipping takes place on business days after production via DHL. According to DHL, shipping time is approx. 2-3 business days. The stated delivery times apply from the day following the payment instruction for normal order volumes. No deliveries are made on Sundays and public holidays. Shipping costs €3.33 and is free for orders over €70.
How do returns work?
Your order does not contain a pre-printed return label.
According to German law (§ 355 BGB), you generally have a 14-day right of withdrawal for distance contracts (online purchases).
A cost-effective return option would be, for example, with Deutsche Post as a "Warensendung" (merchandise shipment) or "Maxi-Briefsendung" (maxi letter shipment).
For a return, simply send the package either by post or another parcel service to the following address:
Social Surprise
Orlando Ray Lopez
Schmachthäger Straße 60
22309 Hamburg
Germany
As soon as we receive the return, we will check the goods for defects within 3 business days (items must be returned with tags & in original packaging) and refund the amounts paid within 4 business days. The refund will always be made using the same payment method you used.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.